Why Care Providers Need Facilities & Equipment Maintenance Hub
CQC inspectors routinely issue warning notices under Regulation 15 (Premises and equipment) when care providers cannot produce up-to-date statutory safety certificates for hoists, gas boilers, fire alarms, or legionella testing. In addition, torn vinyl, cracked tiles, or damaged furniture create serious infection control hazards.
The Facilities, Assets & Maintenance module provides a complete equipment asset registry tracking every hoist, profiling bed, wheelchair, and call bell with serial numbers and locations.
It centralises statutory servicing logs (LOLER, Gas Safety, Fire Alarm, Legionella, EICR, PAT testing) with certificate uploads and renewal countdowns, while allowing staff to log room defect tickets with photo proof directly from their phones.
Core Operational Capabilities & Built-in Tools
Every feature, button, and automation engineered into this module:
Equipment Asset Register
Catalogues profiling beds, patient hoists, wheelchairs, slings, and emergency call bell points with asset tags, manufacturer details, and location tracking.
Statutory Servicing & Certification Tracker
Tracks LOLER lifting equipment inspections, gas safety, legionella risk assessments, fire alarms, electrical EICR, and portable appliance testing (PAT) with certificate uploads.
Room Defect Ticketing with Photo Upload
Carers and housekeepers snap photos of damaged flooring, torn upholstery, or plumbing leaks on mobile, instantly generating maintenance tickets.
Servicing Expiry Alarms
Proactive dashboard alerts warn facilities managers 30 and 14 days before statutory certificates expire, preventing compliance lapses.
Contractor Management & Sign-Offs
Records visiting external contractor details, job completion sign-offs, and service cost records in a centralized compliance audit trail.
IPC Environmental Hazard Verification
Flags damaged wipeable surfaces (e.g. cracked mattress covers, torn vinyl) and ensures repairs are verified with completion photos before sign-off.
How It Works On Shift
A structured 3-step operational progression designed for frontline carers, nurses, and registered managers:
Register Assets & Certificates
Log equipment serial numbers and upload current statutory safety certificates.
Mobile Defect Reporting
Frontline staff snap photos of physical room defects and submit repair tickets on shift.
Verify Repair & Archive Proof
Maintenance staff upload completion photos to close tickets, preserving an unbroken IPC maintenance trail.
CQC Regulatory Alignment
How this module satisfies the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
- Regulation 15 — Premises and equipment
- Regulation 12 — Safe care and treatment
- CQC Key Question: Safe
- Target Users: Maintenance Teams, Facilities Managers, Registered Managers
Inspector Assurance Talking Track
What to tell CQC inspectors during interview assessments:
Links with IPC Audits & Action Hub
Failed physical checks during IPC or health & safety audits automatically spawn defect tickets in this module with before-and-after photo verification.
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Explore Clinical & Operational Risk Register →See How Facilities & Equipment Maintenance Hub Works in Your Service
Book a personalized 20-minute walkthrough tailored to your care setting and registered bed capacity. We will demonstrate how ACT360 eliminates paperwork, automates corrective action spawning, and prepares your team for unannounced CQC visits.