Quality assurance for supported living services
Dispersed services need tight oversight. ACT360 brings audits, behavioural incidents, safeguarding and surveys into one governance loop.
How ACT360 Transforms Compliance in Supported Living
Designed around the clinical risks, staffing dynamics, and regulatory scrutiny specific to your setting.
Unified Dashboard for Dispersed Tenancies
Oversee 5, 20, or 50+ individual supported living schemes or shared houses from a single screen. Track audit completion, overdue actions, and maintenance tickets across all locations.
Behavioural Incident & PBS Trigger Analysis
Log behavioural incidents at the point of care with Antecedent-Behaviour-Consequence (ABC) tracking, de-escalation methods attempted, and physical intervention reviews.
Safeguarding Escalations & Multi-Agency Logs
Handle abuse allegations, neglect alerts, Local Authority adult social care referrals, and police incident numbers with structured CQC Regulation 18 notification tracking.
Easy-Read Surveys & Feedback Capture
Digital, accessible feedback forms for tenants and families. Automatically aggregates responses into evidence demonstrating person-centred care and responsiveness.
Activities & Resident Community Engagement
Log social activities, community outings, and independent living goals. Creates an organized audit trail of meaningful engagement to satisfy Regulation 9.
Environmental Safety & Defect Ticketing
Mobile tenancy walkarounds with room repair photo uploads. Track statutory servicing logs for gas, fire, electrical PAT, and water safety across every property.
Inspection Pitfalls in Supported Living & How We Solve Them
Real-world CQC citations commonly issued in your care category and the automated safeguards built into ACT360.
Governance & oversight failures
CQC Domain: Well-LedAudits completed as tick-box exercises, ineffective action plans, lack of management oversight
Inspectors penalize homes for "tick-box" auditing where everything passes without supporting evidence. ACT360 allows managers to require photo evidence on audits, and our Universal Action Hub centralizes tasks from audits, incidents, complaints, and meetings with clear management accountability.
Staffing, supervision & training gaps
CQC Domain: EffectiveStaff supervisions overdue, appraisals missing, lack of support evidence
When inspectors request supervision records, scrambling through paper folders creates a poor first impression. ACT360 schedules supervisions directly on the operational calendar, and its one-click Inspection Mode provides inspectors with clear compliance data while keeping sensitive HR records protected.
Complaints mishandled or ignored
CQC Domain: ResponsiveComplaints not acknowledged within statutory timeframes, no audit trail of resolution
ACT360 enforces statutory complaint timelines with automated timers for 3-day acknowledgment and 28-day resolution. It also logs early, low-level concerns before they turn into formal complaints, demonstrating to inspectors that resident and family feedback actively shapes care delivery.
Failure to learn from incidents
CQC Domain: Well-LedRepeat incidents occurring without changes to practice or staff communication
Inspectors frequently ask: "What did you learn from this incident, and how did you share it with staff?" ACT360 allows managers to turn incident investigations into learning bulletins with one click, emailing staff and tracking individual digital read receipts to prove to inspectors that learning was delivered.
Before vs. After ACT360
Moving your care service from reactive paperwork panic to proactive continuous governance.
- ✕Visiting each house weekly just to collect paper timesheets and checklists
- ✕Fragmented incident reports arriving via email days after an event
- ✕Tenant feedback gathered on ad-hoc paper forms that get lost
- ✕Inconsistent quality standards across dispersed care teams
- ✓Real-time multi-location dashboard showing audit completion across all houses
- ✓Instant mobile incident logging with automated manager alerts
- ✓Continuous QR-code easy-read tenant surveys mapped directly to CQC SAF
- ✓Standardised digital quality audits enforced uniformly across all teams
“Inspection Mode is brilliant. The inspector saw supervision compliance in seconds and none of our HR files were exposed.”
Experience What Active Governance Feels Like in Supported Living
Book a tailored 15-minute walkthrough customized to your specific care setting. We will demonstrate how ACT360 safeguards your CQC rating and saves hours of management payroll every week.