CQC compliance software for home care agencies
When care happens in hundreds of homes, governance has to be digital. ACT360 keeps supervision, complaints and incident learning inspection-ready.
How ACT360 Transforms Compliance in Domiciliary Care
Designed around the clinical risks, staffing dynamics, and regulatory scrutiny specific to your setting.
Live Staff Supervision & Appraisal Matrix
Track 1-to-1 supervisions, field spot-checks, and annual appraisals for remote care workers. Sentinel alerts notify managers before staff drift past statutory review deadlines.
Regulation 16 Complaint SLAs & Early Concerns
Enforce 3-day acknowledgement and 28-day resolution countdown timers. Log early informal concerns to resolve minor issues before they escalate to formal CQC complaints.
Mobile Incident & Near-Miss Workflows
Field carers report missed visits, medication administration discrepancies, and skin tears on mobile. Triggers structured 5-Whys root-cause investigations and remedial actions.
24/7 ActBot Mobile Regulatory Assistant
Remote carers query company policies, clinical SOPs, and safeguarding contacts in natural English from their phones—giving lone workers instant guidance on shift.
Mobile Spot-Checks & Quality Audits
Conduct unannounced field observations and medication spot-checks on smartphones. Take and attach photos directly to questions, with failed items spawning instant Action Hub tasks.
Universal Action Hub & Corrective Register
Consolidate actions from audits, missed calls, complaints, and meetings into one accountable register with priority tags (High, Medium, Low), assignees, and due dates.
Inspection Pitfalls in Domiciliary Care & How We Solve Them
Real-world CQC citations commonly issued in your care category and the automated safeguards built into ACT360.
Staffing, supervision & training gaps
CQC Domain: EffectiveStaff supervisions overdue, appraisals missing, lack of support evidence
When inspectors request supervision records, scrambling through paper folders creates a poor first impression. ACT360 schedules supervisions directly on the operational calendar, and its one-click Inspection Mode provides inspectors with clear compliance data while keeping sensitive HR records protected.
Complaints mishandled or ignored
CQC Domain: ResponsiveComplaints not acknowledged within statutory timeframes, no audit trail of resolution
ACT360 enforces statutory complaint timelines with automated timers for 3-day acknowledgment and 28-day resolution. It also logs early, low-level concerns before they turn into formal complaints, demonstrating to inspectors that resident and family feedback actively shapes care delivery.
Medicines management failures
CQC Domain: SafeMissed doses, gaps on MAR charts, poor audit oversight
ACT360 provides a specialized Medication Error workflow that guides staff through dosage checks, GP/pharmacy notifications, and root-cause analysis. Any failed question on a medicines audit instantly creates an assigned task in the Action Hub, proving to inspectors that medication errors are identified and addressed immediately.
Governance & oversight failures
CQC Domain: Well-LedAudits completed as tick-box exercises, ineffective action plans, lack of management oversight
Inspectors penalize homes for "tick-box" auditing where everything passes without supporting evidence. ACT360 allows managers to require photo evidence on audits, and our Universal Action Hub centralizes tasks from audits, incidents, complaints, and meetings with clear management accountability.
Before vs. After ACT360
Moving your care service from reactive paperwork panic to proactive continuous governance.
- ✕Supervision records forgotten in filing cabinets across branches
- ✕Family complaints handled informally via phone with no audit trail
- ✕Medication administration errors discovered weeks later during invoicing
- ✕Lone carers feeling isolated during evenings and weekend call runs
- ✓Live Supervision & Competency Matrix showing compliance percentages
- ✓Automated 3-day & 28-day statutory SLA timers with complete resolution logs
- ✓Instant medication exception alerts flagging missed doses immediately
- ✓24/7 mobile ActBot AI giving lone workers instant policy and escalation advice
“ActBot is like having a compliance consultant on call. My new deputy uses it daily to check notification rules.”
Experience What Active Governance Feels Like in Domiciliary Care
Book a tailored 15-minute walkthrough customized to your specific care setting. We will demonstrate how ACT360 safeguards your CQC rating and saves hours of management payroll every week.