Why Care Providers Need Events & Incident Management
Incident management in care homes often relies on generic one-page forms that fail to capture the clinical nuances of falls, medication administration errors, or safeguarding alerts. When an unwitnessed fall occurs without neurological observations, or a severe medication error lacks a 5-Whys debrief, CQC inspectors issue immediate breach notices.
The Events & Incident Management Suite provides 16 specialized clinical and operational reporting workflows designed exclusively for UK adult social care. From unwitnessed falls embedding Glasgow Coma Scale (GCS) schedules to Category 1–4 pressure ulcer staging with TVN referral tracking, every event follows a rigorous, compliant structure.
Our 3-step investigative wizard guides clinical leads through 5-Whys root cause analysis, environmental checklists, and staffing correlations, while automatically enforcing Regulation 20 Duty of Candour apologies and CQC Regulation 18 notifications.
Core Operational Capabilities & Built-in Tools
Every feature, button, and automation engineered into this module:
16 Specialized Incident Workflows
Dedicated clinical workflows for Slips/Trips/Falls (with GCS neuro obs), Medication Errors, Safeguarding, Skin Integrity (Cat 1–4 staging), Behavioural ABC charts, Near Misses, Deaths in Service, and Outbreaks.
3-Step Investigative Wizard
Step 1: General Info & Severity Triage; Step 2: Guided 5-Whys Root Cause, Environmental & Staffing Review; Step 3: Statutory Duties, Candour letters & Action Generation.
Duty of Candour (Regulation 20) Enforcement
Enforces statutory compliance for moderate/severe harm incidents: logs formal apologies, relative communication timestamps, and pre-formatted correspondence.
Automated Action Plan Spawner
Investigation findings automatically spawn linked corrective actions directly in the Universal Action Hub, ensuring lessons prevent repeat occurrences.
CQC Regulation 18 Notification Verifier
Automatically evaluates whether incident parameters meet mandatory CQC statutory notification thresholds, capturing submission dates and reference numbers.
1-Click Branded PDF Dossier Export
Compiles witness statements, 5-Whys trees, neuro observations, and Duty of Candour records into a polished PDF dossier ready for safeguarding boards or police.
How It Works On Shift
A structured 3-step operational progression designed for frontline carers, nurses, and registered managers:
Point-of-Care Logging
Carers or nurses log the incident on mobile, capturing vital signs, injury body locations, and immediate emergency responses.
Root Cause & Candour Wizard
Clinical leads conduct guided 5-Whys analysis, record Regulation 20 Duty of Candour apologies, and evaluate CQC Reg 18 notification criteria.
Export PDF & Dispatch Lessons
Export an inspector-ready PDF dossier with complete witness statements and auto-spawn structured Lessons Learned bulletins for the care team.
CQC Regulatory Alignment
How this module satisfies the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
- Regulation 12 — Safe care and treatment
- Regulation 20 — Duty of Candour
- Regulation 18 — Notification of other incidents
- CQC Key Question: Safe & Well-Led
- Target Users: Clinical Leads, Registered Nurses, Registered Managers
Inspector Assurance Talking Track
What to tell CQC inspectors during interview assessments:
Automated Lessons Learned & Action Spawning
Closing an incident investigation automatically feeds into the Lessons Learned Engine to broadcast team learning bulletins, while remedial fixes spawn directly into the Action Hub.
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Explore Clinical Trackers & High-Risk Surveillance →See How Events & Incident Management Works in Your Service
Book a personalized 20-minute walkthrough tailored to your care setting and registered bed capacity. We will demonstrate how ACT360 eliminates paperwork, automates corrective action spawning, and prepares your team for unannounced CQC visits.