CQC compliance software for residential care homes
From falls and medication to complaints and DoLS, ACT360 gives residential care homes a live picture of inspection readiness and an action plan that runs itself.
How ACT360 Transforms Compliance in Care Homes
Designed around the clinical risks, staffing dynamics, and regulatory scrutiny specific to your setting.
Single Assessment Framework on Autopilot
Daily audit results, incident logs, and resident feedback automatically feed the 34 CQC Quality Statements, calculating a live 0–100% readiness score across all 5 Key Questions.
Guided Post-Fall GCS Neurological Tracking
Structured falls workflow with Glasgow Coma Scale (GCS) neuro observation tracking, post-fall vital signs, and hoist equipment checks—eliminating citations for unmonitored unwitnessed falls.
30-Day Proactive DoLS Renewal Alerts
Centralised DoLS board tracking urgent applications, standard authorisations, and supervisory conditions. Automatic 30-day dashboard alerts ensure authorisations never expire unnoticed.
1-Click CQC Inspection Presentation Mode
Switch the platform into read-only Inspector Mode in seconds. Presents pre-verified evidence portfolios organized by Quality Statement while locking down confidential HR and payroll files.
Mobile Micro-Audits with Mandatory Photo Proof
Fast, tap-first audits on tablets and phones. Failed checklist questions automatically create an assigned task in the Universal Action Hub requiring photographic proof before closure.
Anonymous QR Surveys & Sentiment Analytics
Gather continuous feedback from residents, families, and staff via QR codes. Automated sentiment analysis categorizes responses into Caring and Responsive evidence dossiers.
Inspection Pitfalls in Care Homes & How We Solve Them
Real-world CQC citations commonly issued in your care category and the automated safeguards built into ACT360.
Falls & unwitnessed accidents
CQC Domain: SafeRepeated falls without preventative intervention, poor post-fall monitoring, missing neuro obs
Inspectors frequently issue warnings when care homes fail to record neurological observations after unwitnessed falls. ACT360 embeds Glasgow Coma Scale tracking directly into the post-fall workflow and correlates fall trends to put preventative measures in place before repeat fractures occur.
Medicines management failures
CQC Domain: SafeMissed doses, gaps on MAR charts, poor audit oversight
ACT360 provides a specialized Medication Error workflow that guides staff through dosage checks, GP/pharmacy notifications, and root-cause analysis. Any failed question on a medicines audit instantly creates an assigned task in the Action Hub, proving to inspectors that medication errors are identified and addressed immediately.
Unlawful DoLS & consent breaches
CQC Domain: SafeExpired DoLS authorisations, conditions not monitored, unauthorized bed rails
A major source of CQC citations is allowing DoLS authorizations to lapse unnoticed. ACT360 tracks authorization renewal dates and alerts your management team 30 days before expiry, ensuring your home is never cited for unlawful deprivation of liberty.
Complaints mishandled or ignored
CQC Domain: ResponsiveComplaints not acknowledged within statutory timeframes, no audit trail of resolution
ACT360 enforces statutory complaint timelines with automated timers for 3-day acknowledgment and 28-day resolution. It also logs early, low-level concerns before they turn into formal complaints, demonstrating to inspectors that resident and family feedback actively shapes care delivery.
Before vs. After ACT360
Moving your care service from reactive paperwork panic to proactive continuous governance.
- ✕Paper audit clipboards filed in folders and forgotten
- ✕Scrambling through archives when CQC inspectors arrive unannounced
- ✕DoLS renewals missed or delayed due to manual calendar tracking
- ✕Medicines audits delayed or incomplete during busy shifts
- ✓Mobile micro-audits with photo evidence and mandatory sign-offs
- ✓Instant Inspector Mode presenting verified SAF evidence dossiers in 45 seconds
- ✓Automated 30-day proactive DoLS renewal alerts in the Action Hub
- ✓Automated audit action generation triggering immediate remedial actions
“The Universal Action Hub changed how my seniors audit overnight. Any failed check immediately creates an assigned task with an owner, so issues are resolved before they become compliance risks.”
Experience What Active Governance Feels Like in Care Homes
Book a tailored 15-minute walkthrough customized to your specific care setting. We will demonstrate how ACT360 safeguards your CQC rating and saves hours of management payroll every week.