Why Care Providers Need Stakeholder Surveys & QA Hub
Collecting feedback on paper surveys is slow, expensive, and yields low response rates. More critically, paper surveys make it nearly impossible to detect emerging cultural problems, staff dissatisfaction, or relative concerns before they trigger an inspection downgrade.
The Stakeholder Surveys module features an intuitive multi-audience survey builder tailored for Residents, Relatives, Staff, and Visiting Healthcare Professionals.
Surveys are distributed effortlessly via QR codes on posters, automated email links, or tablets in reception. Responses are analyzed in real time with automated Net Promoter Scoring (NPS) and sentiment analysis, mapping positive feedback into CQC evidence portfolios.
Core Operational Capabilities & Built-in Tools
Every feature, button, and automation engineered into this module:
Multi-Audience Survey Builder
Deploy pre-built or custom surveys specifically designed for Residents (easy-read formats), Relatives, Frontline Staff, and Visiting Professionals (GPs, Social Workers).
QR Code & Mobile Kiosk Distribution
Generate printable QR codes for reception desks, dining tables, and staff rooms. Relatives and visitors scan with their smartphones to submit feedback in seconds.
AI Sentiment Analysis & Theme Extraction
Automatically parses qualitative open-text comments to identify recurring themes (e.g. food quality, laundry speed, staff warmth, call bell response times).
SAF Evidence Tagging
Automatically maps high-scoring feedback and positive quotes directly into the CQC Single Assessment Framework evidence dossiers for Caring and Responsive.
Automated Net Promoter Scoring (NPS)
Calculates real-time satisfaction and advocacy benchmarks across resident families and staff, graphing historical sentiment trends over months.
Early Warning Cultural Alerts
Flags negative sentiment dips or recurring complaints in staff surveys, alerting registered managers to workplace cultural friction before turnover spikes.
How It Works On Shift
A structured 3-step operational progression designed for frontline carers, nurses, and registered managers:
Launch Survey Campaign
Select a resident, family, or staff template and display QR code flyers around the home.
Real-Time Response Ingestion
Stakeholders submit feedback anonymously from their own phones or tablets.
Sentiment Analytics & Actions
View live NPS scores, extract positive quotes for CQC dossiers, and spawn corrective tasks for negative feedback.
CQC Regulatory Alignment
How this module satisfies the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014:
- Regulation 17 — Good governance
- Single Assessment Framework — Listening to and involving people
- CQC Key Question: Caring & Responsive
- Target Users: Registered Managers, Quality Leads, Operations Directors
Inspector Assurance Talking Track
What to tell CQC inspectors during interview assessments:
Early Warnings for Management
Negative survey trends trigger automated dashboard warnings, allowing registered managers to launch immediate corrective actions before dissatisfaction escalates.
More Modules in Quality & Regulation
CQC Inspection Report Analyser
Turn any CQC report into a structured improvement plan in minutes.
Explore CQC Inspection Report Analyser →Lessons Learned & Continuous Improvement
Prove learning reached every member of staff.
Explore Lessons Learned & Continuous Improvement →Feedback, Complaints & Concerns
Statutory complaint timers and early-warning concerns.
Explore Feedback, Complaints & Concerns →See How Stakeholder Surveys & QA Hub Works in Your Service
Book a personalized 20-minute walkthrough tailored to your care setting and registered bed capacity. We will demonstrate how ACT360 eliminates paperwork, automates corrective action spawning, and prepares your team for unannounced CQC visits.